Crisis
Video: How should comms teams prepare for Brexit?
No easy answer but a few quick suggestions here to help keep things running smoothly in the event of a ‘no deal’ exit from the European Union.
Crisis
Crisis Comms: Easyjet and the broken seat
A Twitter user went public this morning with a picture, supposedly showing a passenger on an Easyjet flight sitting on a seat with no back on it. Easyjet’s account responded, asking him to take the picture down and then send a direct message with further details, so that they could Read more…
Crisis
When The Past Comes Back To Haunt You
Lots of PR and communications specialists (and MDs and CEOs) have far too rigid an idea of what constitutes a crisis. With the world moving at such a speed these days, it would help to be more open minded and recognise that things can flare up out of nowhere and Read more…
Crisis
Blue Water And Crisis Comms
I fear the normally astute John Swinney is out his depth on this one. It’s a brave Government minister who puts his head above (blue) water and tells pupils, teachers and parents that the blue water coming out the taps in their school is nothing to worry about. He’s failed Read more…
Clients
Could Your Team Handle Our ‘Angry Caller’?
Radio phone-in programmes such as Jeremy Vine on BBC Radio 2, Kaye Adams on BBC Radio Scotland and James O’Brien on LBC are interested in one thing above everything else – making great radio. That means, when they are sifting through the calls, text and social media interaction and deciding Read more…
Brand
Are You Protected Against Fake News?
Last week, an online journal, SearchEngineLand, ran a story about a supposed drop in organic search traffic to the Daily Mail’s website. It carried quotes, which it claimed came from the news publisher’s ‘SEO Director’ Jesus Mendez. But had Mr Mendez really said what the website was claiming he had? Read more…
Crisis
When They’re Out To Get You
Recognise that sometimes, ‘they’ might have a point. Jeremy Kyle and Danny Baker found themselves in the news recently. Baker for an idiotic Tweet, interpreted by many as racist, and Kyle paid the price because of a perceived lack of duty of care from the makers of the programme he Read more…