Tim Davie, BBC Director General and Team GB equestrian star Charlotte Dujardin have both issued apologies this week. Both lack specific reference of the issue they’re apologising for. As a result, they’re continuing to receive criticism and risk the issue growing and causing them more damage over the long term. Read more
One of the biggest challenges in corporate comms is recognising when you’ll be able to ride a storm out and when serious change is required, eg someone heads for the exit. What matters most is the ongoing stability and security of the organisation, protecting its reputation and the values it Read more
You’ve seen the Burger King ‘kitchen’ tweet. They’ve finally done the right thing and deleted it, after persisting far longer than they should have. ‘But you have to read the context..there’s more to it..don’t you understand…we’re on your side!’ was the mantra while they actually argued one on one with Read more
It’s exciting to see businesses opening their shutters and welcoming customers onto their premises for the first time in months. But business isn’t back to normal, not by a long shot. In fact, with the relaxing of restrictions and new rules announced daily it’s a confusing and stressful time for Read more
Whether you are using Zoom, GoToMeeting, Adobe Connect, Skype or any other platform of this nature, there are some simple steps you can take to make the experience more secure. If you want to look good, this article from Emma is packed with useful hints and tips. In this video, Read more
There’s a trend in many large organisations and it’s certainly true in some governments and political parties. When they’re looking for support with media relations and crisis communications – they get their pals in. The ex director, the well liked senior member of staff that’s now out on their own, Read more
Many of our friends in public relations and corporate comms are advocating working from home as the world goes through the Covid-19 Coronavirus outbreak. Of course this makes sense and is long overdue. Technology to enable successful home working has been available since the mid 1990s and while there are Read more
No easy answer but a few quick suggestions here to help keep things running smoothly in the event of a ‘no deal’ exit from the European Union.
A Twitter user went public this morning with a picture, supposedly showing a passenger on an Easyjet flight sitting on a seat with no back on it. Easyjet’s account responded, asking him to take the picture down and then send a direct message with further details, so that they could Read more
Lots of PR and communications specialists (and MDs and CEOs) have far too rigid an idea of what constitutes a crisis. With the world moving at such a speed these days, it would help to be more open minded and recognise that things can flare up out of nowhere and Read more