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Customer Service

How should your business use artificial intelligence?
Customer Service

How Will Your Business Use Artificial Intelligence?

The Apple Store has to be the most over-staffed retail environment I’ve ever seen. All these ‘Geniuses’ spend the majority of their day giving extremely basic tech support. The answers, the tutorials, everything you could possibly want to know about any of their products already exists all over the internet Read more…

By Colin Kelly, 1 month1 month ago
Client Stories

Are you communicating effectively during this crisis?

It’s exciting to see businesses opening their shutters and welcoming customers onto their premises for the first time in months. But business isn’t back to normal, not by a long shot. In fact, with the relaxing of restrictions and new rules announced daily it’s a confusing and stressful time for Read more…

By Emma Baker, 9 months9 months ago
Crisis

Crisis Comms: Easyjet and the broken seat

A Twitter user went public this morning with a picture, supposedly showing a passenger on an Easyjet flight sitting on a seat with no back on it. Easyjet’s account responded, asking him to take the picture down and then send a direct message with further details, so that they could Read more…

By Colin Kelly, 2 years2 years ago
Face to face customer service
Customer Service

Face To Face Customer Service

I experienced some first class face-to-face customer service the other day. The company we lease our office from had taken too much money from our account this month. Naturally, I was keen to get to the bottom of this and put things right straight away. I’ve been paying this company Read more…

By Colin Kelly, 2 years2 years ago
What temperature should the training room be?
Comsteria

What temperature should the training room be?

As someone who spends most of their working life in different business premises and training rooms running workshops, I’m very aware of the need to make sure every participant is feeling comfortable. So the latest debate about the ideal room temperature at work has caught my interest. Much is being Read more…

By Colin Kelly, 2 years2 years ago
Brand

When Customer Feedback Goes Wrong

Here’s a true story. I booked a hotel room for a night. All they had available was a single room, non refundable. The following day, things change and I’m no longer able to make my that trip. So I phone the hotel, 2 weeks before the night I’d booked, and Read more…

By Colin Kelly, 2 years2 years ago
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