Face to face customer service

Face To Face Customer Service

I experienced some first class face-to-face customer service the other day. The company we lease our office from had taken too much money from our account this month. Naturally, I was keen to get to the bottom of this and put things right straight away. I’ve been paying this company every month for more than 18 months now and while I have never previously had any complaints about our office or the service they deliver, Read more…

How Do You Fix WH Smith?

Yet again, the 225 year old retailer with such a rich history (it invented the bar code) has been named as the worst retailer in the UK. It’s the 9th year in a row it has been in the bottom two, according to the Which? survey. Customers who took part cited poor value for money and an unpleasant shopping experience as factors in the poor scores. As a business, WH Smith is having a tough Read more…

What temperature should the training room be?

What temperature should the training room be?

As someone who spends most of their working life in different business premises and training rooms running workshops, I’m very aware of the need to make sure every participant is feeling comfortable. So the latest debate about the ideal room temperature at work has caught my interest. Much is being made of some research which suggests men and women have a different ‘ideal’ room temperature for their working environment, with claims that there’s as much Read more…

Advertising at Piccadilly Circus

Too Clever For Their Own Good?

Everyone wants that next blockbuster idea that cuts through and gets the clicks and reactions on social media. Almost every day I see a post on Linkedin highlighting some ‘genius’ piece of advertising or marketing. There’s the KFC ‘FCK’ response when they ran out of chicken, the BA ad at Picaddily Circus with the kid looking up at the plane in the sky and Greggs reversing the logo at one of their outlets so it Read more…

When They’re Out To Get You

Recognise that sometimes, ‘they’ might have a point. Jeremy Kyle and Danny Baker found themselves in the news recently. Baker for an idiotic Tweet, interpreted by many as racist, and Kyle paid the price because of a perceived lack of duty of care from the makers of the programme he presented towards the participants.  Whether there ever was a lack of duty of care will all come out in the investigation which ITV says is Read more…

1 Day Video and Podcasting Workshop

This could be the most valuable day of the year for your business. In the morning, Comsteria’s Emma Baker leads a practical, hands-on Smart-Phone Video production course, giving you everything you need to make compelling, engaging videos for your business that get the results you want. After lunch, Comsteria’s Colin Kelly delivers his ‘Secrets Of Successful Podcasting’ workshop which is suitable whether you’ve already dabbled in podcasting and want to reach the next level, or Read more…

When Customer Feedback Goes Wrong

Here’s a true story. I booked a hotel room for a night. All they had available was a single room, non refundable. The following day, things change and I’m no longer able to make my that trip. So I phone the hotel, 2 weeks before the night I’d booked, and ask if there’s any way at all they could change the booking and either refund me or use the money they’ve already taken as credit Read more…

Comsteria’s Mission

Comsteria is here to help every organisation communicate more effectively. To do that on the scale we are determined to, we need help. Maybe YOUR help. As a fast growing business we are interested in adding to our contacts book of freelancers and associates. If you have skills and experience relating to corporate video production, editing, writing, podcast creation, and delivering training and consultancy, please get in touch. There’s nothing concrete at the moment but Read more…

Artificial Intelligence

I spoke about the rise of Artificial Intelligence in our ‘2019 Digital Trends‘ video which you can watch for free by using the promo code ‘trends19‘ at the checkout. One of the points I made was that you will already have experienced Artificial Intelligence, perhaps without realising. It’s all around us and we’ve even set it up here on this Comsteria Blog. New technology from Amazon means that this blog post is automatically converted into Read more…

Equipment You Need For Podcasting

In our full day ‘Introduction To Podcasting’ workshop you’ll have the opportunity to try out a variety of equipment designed for various budgets and receive some personal advice on what’s right for your needs. Here’s a quick look at some of the things to consider. Laptop Yes, you could podcast straight from your smartphone but it’s not always the best solution. Recording the audio is one thing, but when it comes to adding music, multi-track Read more…