Blog

We hope it’s not something that happens frequently, but there may well be occasions where you, or your organisation has to stand up and say ‘sorry’. At Comsteria, we’d always recommend putting a name and a face to the apology – a real human, fronting up in a video – rather than a text statement attributed to ‘a spokesperson’. Comsteria’s Colin Kelly is one of Scotland’s most in-demand media training and crisis communications specialists and Read more…

Get it right, and you’re laughing. Recently, Comsteria has been working with some clients on what could be termed ‘crisis management’ issues. Often, this involves keeping an organisation, or a particular issue OUT of the media. This requires extremely careful handling in order to remain open and transparent with staff, while also making sure those same staff don’t take what they know and share it outwith the organisation. Some old fashioned operators try to achieve Read more…

In short, don’t book your friends. There’s huge value in bringing in an outsider’s perspective when you’re choosing a media training provider for your organisation. Here’s Comsteria’s media trainer and crisis communications specialist Colin Kelly to explain more.