When Customer Feedback Goes Wrong
Here’s a true story. I booked a hotel room for a night. All they had available was a single room, non refundable. The following day, things change and I’m no longer able to make my that trip. So I phone the hotel, 2 weeks before the night I’d booked, and ask if there’s any way at all they could change the booking and either refund me or use the money they’ve already taken as credit Read more







